PC Support Matrix Systems

Workstation PC Support Matrix Infrastructures

Real-Time Workstation Support!
Local, Campus Wide and Satillite Offices!
In-House and Outsourced Solutions!
Mix On-Shore & Off-Shore Resources!
Centrally QA & Verify Upgrades!
Reducing Travel and Improve Response Rates!
Follow-the-Sun Operation Increases User Productivity!
Match Technician Proficiency with Trouble Tickets!
Call Center Trouble Ticket Routing!
Uses Existing Network Infrastructures!
Real-Time User/Technician Collaboration!
Includes Hardware and Software Support Applications!

Workstation support is time consuming and costly. Corporations loose millions in user productivity every year. Workstation PC support matrix controllers centralize PC support operations with real-time management of user computer systems. Distributed support infrastructures allow users to exchange self-help services for hardware and software related issues.

Industry's leading workstation support controllers allow PC technicians to remotely manage CPU's.

Matrix Support
- 16 Workstation Positions per Segment!
- 256 Across Segments!
- Over 1,000 Workstations!
Integrate Support for All Your RMI Systems!
- Provide Technical Support in Real-Time!
- Local, Campus Wide and Satillite Connectivity!
- Analog and Digital Infrastructures!
- Category 5 and TCP/IP Backbones
- 1000' between CPU's and Workstation Devices
- Supports Resolutions up to 1600*

Distributed Workstation Matrix Control Systems Reduce Application Management and Licensing Requirements

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